Frequently Asked Questions

How to place an order?

1. Request a quote 

2. Approve quote 

3. Make 50% deposit 

4. Approve art proof 

5. Select Pick Up / Deliver / Ship 

6. Pay balance due on order 

How long is your production time?

Screen printing: standard production 10-12 business days.

Embroidery:standard production time is 15 business days. 

Promotional items: production time varies by product and quantity.  Most items are produced and shipped within 10 business days, and we have some vendors that can produce in 24 hours!  

Production time begins after art proof approval and payment received. 

Do you have minimum quantities?


Screen Printing – 24 pieces

Embroidery – 12 pieces 

Promotional Products vary by vendor. Please inquire for minimums on a certain item. 

What are your payment options?

A 50% deposit is required to begin an order. Remaining balance is due at pick-up or delivery. Rush orders require a prepayment of the total balance.

Forms of payment accepted: Cash, Check, MC, Visa, American Express. 

Rush orders: 100% due when order is placed.

Net terms available: 10/15/30

To be approved for credit terms, we require volume purchasing, a credit application and personal guarantee. Contact Amber for more information. 


What if I don't have a logo or artwork?

If you’re unable to provide a logo or design, we can help! Artwork services are available and charged per hour. Please schedule an appointment to help us begin creating your new logo or design today!

Is there a delivery charge?

For customers in Wilmington, NC we will deliver to your business for FREE!  Orders less than $500 may be subject to a charge.  We will also ship your items to you at your request, we work with FedEx, UPS, and USPS.  (Order must be paid in full before shipping).  Shipping charges will apply. 

Standard Imprint & Thread Colors